Elastic Email

Learn how to manage user seats in the Inbox product

Seat management

Setting up a live chat

This article will help you to add your first shared inbox

How to add a shared inbox

Learn its core features and how to centralize your team's conversations.

What's Inbox?

The Help Desk module is the central hub for managing all external customer communications. It is designed to organize incoming messages and facilitate collaborative team responses.

Help Desk

The Team Communication Chat module is an internal feature of Inbox dedicated to real-time communication and coordination among team members. It is separate from customer-facing communication and serves as a…

Team Chat

Teams help you organize your Help Desk conversations by functional groups, such as "Support", "Sales" or "Billing". Instead of assigning a message to just one person, you can assign it…

What are Teams?

Team Chat now supports real-time video calls, so you can talk face-to-face directly from a conversation without leaving Inbox or opening an external app. This feature is only available on…

Video calls for Team Chat

Support Team

Inbox

Usage Policies

Marketing Pricing

Email API Pricing

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.