Please note that the "Account owner" or "Admin" access level is required to set up a shared inbox
Shared inbox has a few uses both for your customers and teammates depending on your needs. You can connect a specific email address to this feature in order to get all forwards in your workspace. It will also help you in working together on replies with your teammates in real time and assign specific conversations to teammates, add comments to such conversation threads, and keep everyone in touch in real time.
This simple step by step guide shows how you can set up a shared email inbox in your workspace in order to start working together with your teammates more effectively. The guide is based on using a Gmail email address. This may slightly differ for other email inbox providers.
You can add as many shared inboxes as you need, they are not limited by pricing options.
Navigate to Settings>Organization>Shared Inboxes.
You can use this link directly: https://inbox.elasticemail.com/dashboard/settings/sharedinboxes
Click "Add shared inbox"
Click the "Email address" field and enter an email you want to add.
Go to the next step
Click "Copy" on the right side of the screen
Go to settings of your Gmail address
Find the "Add forwarding addresss" button and click it
Paste the previously copied email address here and go to the next step
Click "proceed in the next step"
Get back to your Gmail settings and agree to receive a confirmation email
Back in Inbox go to the All tab
Open the "Gmail forwarding confirmation" email
Use the included link to confirm forwarding. Either by clicking it or copying and pasting it into a new tab
Switch to your Gmail settings again and go to Inbox section
Go to Settings>See all settings
Go to the "Forwarding and POP/IMAP" section
Pick the radio button next to "Forward a copy of incomming mail to"
Save the changes
Get back to inbox and your newly set up shared inbox and click "Next step"
Click the "Verify connection" button
On the next screen click "Complete setup"
How to stop forwarding
In case you need to stop or change this kind of email forwarding integration for any reason, please remember that removing the shared inbox on the product account level is just the first step. You will also have to disable forwarding you previously set up in the email inbox you picked to integrate, as explained with the Gmail setup example.