Primary Purpose
The Team Chat is used for instant communication, allowing team members to coordinate daily work, accelerate decision-making, and share updates. It ensures that internal discussions are transparent and easily retrievable.
Core Chat Features
The module supports various features for flexible and organized internal communication:
Send private, one-on-one messages to any teammate.
Create dedicated group chats for specific teams, projects, or topics.
Quickly share files, links, and documents within direct messages or channels.
Easily search message history to retrieve specific information or past discussions.
Use reactions and emojis to provide quick feedback and enhance message comprehension.
Integration with Help Desk Conversations
A key function of the Team Chat is its integration with the Help Desk, allowing for seamless internal consultation regarding customer conversations.
Internal Consultation: Team members can use the chat to discuss customer conversations privately using internal notes within the Help Desk interface.
Mentioning Teammates: The @ mention feature ensures that the right team member is notified and brought into the discussion on a specific customer conversation, keeping the consultation directly tied to the relevant customer issue.
This integration ensures that all internal discussions related to a customer issue are contained within the Inbox platform, promoting clarity and accountability.