Account Settings

Dealing with a hacked account

How to spot if my account has been hacked?

Written by Support Team
Updated over a week ago

How to get a receipt

Learn where to find a receipt for Elastic Email services

Written by Support Team
Updated over a week ago

Elastic Email Pricing Plans

Discover which of our pricing plans suits your needs best - breakdown of similarities and differences between Email API and Unlimited plans

Written by Support Team
Updated over a week ago

How to change your account's credentials

Modification of account's profile information

Written by Support Team
Updated over a week ago

How to secure account with two-factor authentication

Two-form authentication adds supplementary security measure to your account.

Written by Support Team
Updated over a week ago

What are sending limits for new accounts

See why your new Elastic Email account might be limited and how to easily remove those limits.

Written by Support Team
Updated over a week ago

How to configure Ssmtp with Elastic Email

Find out more about Elastic Email on SMTP relay for ssmtp.

Written by Support Team
Updated over a week ago

How to configure Send Mail with Elastic Email

Find out more about Send Mail settings for Elastic Email.

Written by Support Team
Updated over a week ago

How to configure PostFix with Elastic Email

To use Elastic Email as relay host you must update the PostFix configuration.

Written by Support Team
Updated over a week ago

How to properly configure Microsoft IIS 7.5 with Elastic Email

Windows 2008 R2 runs IIS version 7.5 and ASP.NET script that sends an email. If you use SSL/TLS, you will need separate configuration.

Written by Support Team
Updated over a week ago

How to configure Exchange 2010 with Elastic Email

Elastic Email offers this documentation to put simply the fundamental of SMTP connection with Exchange Management console.

Written by Support Team
Updated over a week ago

How to configure Thunderbird with Elastic Email

Learn more about how to send mail using Thunderbird.

Written by Support Team
Updated over a week ago

How to configure Outlook with Elastic Email

These are the step by step procedures to add an SMTP server to an existing Outlook 2016 setup.

Written by Support Team
Updated over a week ago

How to manage HTTP Web Notifications (Webhooks)

HTTP Web Notification and Inbound Email Notification Settings

Written by Support Team
Updated over a week ago

How to manage physical address in the footer

All email is required to have your profile's physical address information.

Written by Support Team
Updated over a week ago

How to use sub accounts

Elastic Email allows the creation and usage of unlimited sub accounts. So, it is easy to provide each client their own account.

Written by Support Team
Updated over a week ago

Reselling overview

Learn more about how to resell the Elastic Email service to your own clients.

Written by Support Team
Updated over a week ago

How to resell the Elastic Email service

This guide will show you how to resell the Elastic Email service to your own customer base.

Written by Support Team
Updated over a week ago

How to make money with Elastic Email’s referral program

Refer customers to Elastic Email and earn 20% of anything they spend for up to a year.

Written by Support Team
Updated over a week ago

What is your Elastic Email account's status

Keep your Elastic Email account in an Active Status to prevent interruptions in service.

Written by Support Team
Updated over a week ago

Custom Branding Settings

The Custom Branding settings allow you to "whitelabel" the system access points for your customers.

Written by Support Team
Updated over a week ago

How to get started

Learn more about how to get your account setup and send your first email campaign through Elastic Email.

Written by Support Team
Updated over a week ago

How to manage a new main account

This tutorial will help new users become familiar with your Elastic Email account.

Written by Support Team
Updated over a week ago

How to manage many users on the same account

You may run into situations where more than one person requires access to your Elastic Email account.

Written by Support Team
Updated over a week ago

Debian/Ubuntu Tutorial for Elastic Email

Learn about how to configure Ubuntu nullmailer to relay all local emails through the Elastic Email cloud.

Written by Support Team
Updated over a week ago

Sending Settings

A guide to your basic account sending settings.

Written by Support Team
Updated over a week ago

CMS & Plugins

Content management systems and plugins designed to work with Elastic Email.

Written by Support Team
Updated over a week ago

What are the contact delivery and optimization tools

Learn more about our Contact Delivery and Optimization Tools and how they will help you to get the most out of your account.

Written by Support Team
Updated over a week ago

How to track opens and clicks

Open and click tracking is the most basic way to measure your recipients' engagement.

Written by Support Team
Updated over a week ago

How to configure SMTP & API

Your Elastic Email SMTP & API Settings.

Written by Support Team
Updated over a week ago

How do the shared IPs work

Your new Elastic Email account is configured to send mail via free shared IP pools. These IP pools are automated and free to use.

Written by Support Team
Updated over a week ago

How to warm up a private IP

Learn more on how to get your dedicated IP ready for sending!

Written by Support Team
Updated over a week ago

How to create a private IP pool

Learn more about how to create a Private IP Pool in Elastic Email and what is the biggest benefit of Private IP Pool.

Written by Support Team
Updated over a week ago

How to manage private IPs

Learn more about the Private IPs and gain exclusive control over your sending IP address, reputation, and delivery.

Written by Support Team
Updated over a week ago

How to purchase a private IP

Private IPs can easily be purchased from your Account Settings.

Written by Support Team
Updated over a week ago

Default sender domain

Setting a domain as the default sender is important for your main account as well as potentially for all your sub accounts

Written by Support Team
Updated over a week ago

How to verify your domain on GoDaddy

The following information will guide you on how to verify Elastic Email SPF, DKIM and TRACKING records for your domain hosted on GoDaddy.

Written by Support Team
Updated over a week ago

How to set a custom bounce domain

Learn how to set a custom bounce domain on your Elastic Email account to help you manage bounce notifications

Written by Support Team
Updated over a week ago

How to set up SSL for click tracking on Cloudflare

Learn how to set up SSL Certificate for Click Tracking on Cloudflare.

Written by Support Team
Updated over a week ago

How to find out if your domain is blacklisted

Best sender practices will help you avoid ending up with a blacklisted sender domain.

Written by Support Team
Updated over a week ago

How to verify your domain

Completely whitelabel your emails with your own domain and improve your delivery.

Written by Support Team
Updated over a week ago

How to verify your domain on "1and1"

The following information will guide you on how to validate Elastic Email SPF, DKIM and TRACKING records for your domain hosted at 1and1.

Written by Support Team
Updated over a week ago

How to verify your email

It is possible to verify your email address rather than the domain itself.

Written by Support Team
Updated over a week ago

List of domains you can use with Elastic Email

Written by Support Team
Updated over a week ago

SPF, DKIM and Tracking FAQ

Learn more about SPF, DKIM and Tracking validation.

Written by Support Team
Updated over a week ago

The DMARC Generator Tool

In this post, we cover a few details about DMARC and invite you to try out our new DMARC GENERATOR tool.

Written by Support Team
Updated over a week ago

What are common SPF errors

SPF validation is one of the most important aspects of good delivery.

Written by Support Team
Updated over a week ago

What is a custom tracking domain and why is it important?

Find out more about Custom Tracking Domain and why should you use your own domain to track the links in your emails.

Written by Support Team
Updated over a week ago

Whitelabeled Domain Verification

Your customers can verify their domain using your domain.

Written by Support Team
Updated over a week ago