How to verify your domain on IONOS

Once you’re logged in to your IONOS domain’s DNS settings,  click “Domain Center” from the domain’s panel.

In the Domain center, click “Edit DNS Settings”.

In the “Edit DNS Settings” window, scroll down to “TXT, CAA, CNAME and SRV Records”, and click “Add Record”.

When adding an SPF record, "@" is not allowed so it is safe to leave the "Prefix" field blank. In the value field, place “v=spf1 a mx include:_spf.elasticemail.com ~all”.

Don’t forget to hit “Add” after adding the necessary information in the respective fields.

Your DKIM record is generated for your account, so the value is not the same for everyone and it changes over time. Open your Elastic Email account, go to Settings > Domains > Manage Domains, and take the record either from the DNS records step while you are adding the domain, or from the domain details after you expand the DKIM section. Both the "Name" and the "Value" field there have a "Copy" button next to them.

In IONOS, create the record with:

Prefix: the "Name" value copied from your account

Value: the "Value" copied from your account

Paste both fields exactly as copied. Do not reuse a DKIM value from an older guide, a support thread, or another service, because only the value currently shown in your account will verif

While still logged in, click the “Domain Center” from the domain’s panel.

Locate the domain that contains the subdomain you want to modify and then click “Manage Subdomains”.

Check the box next to the subdomain to select it.
Then click “Edit DNS Settings” from the Subdomain Settings menu.

Note: you need to create a record in this format: tracking.yourdomain.com or email.yourdomain.com.

Elastic Email system will look for either “tracking” or “email” automatically. If another CNAME is used, please contact support to get it validated.

Notice the record information (1).

Select the CNAME option (2)

Enter the CNAME value of api.elasticemail.com in the Alias text box (The CNAME cannot exceed 250 characters). (3)

Check the box to acknowledge that you are aware all current DNS settings will be disabled by using a CNAME instead. (4)

Click the "Save" button to continue.

Once the DNS settings are in place, go back to your Elastic Email account and open Settings > Domains > Manage Domains. Click "Start Verification", choose the "Verify domain" option, and enter your domain name.

Green check marks mean the records were added correctly and the domain is verified.

Keep in mind that new data in a DNS zone can take up to 48 hours to propagate, so if a record does not verify right away, wait and try again before changing anything.