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What are sending limits for new accounts

When you first open an account with Elastic Email and opt for a Free Plan, there are certain initial restrictions on sending volume and recipient types. This allows you to test the platform without any upfront costs.

Written by Support Team

The Free plan phase

Before you decide to purchase a paid plan, your account operates in a "free" mode. This allows you to test the platform without any upfront costs.

During the Free Plan phase, the following rules apply:

  • You can send emails to everyone, but there is a limit of 100 emails per day.

  • You can manage up to 1000 contacts.

  • This limit is intended to let you verify your technical setup (SPF, DKIM, tracking) and see how your messages are rendered in an actual inbox before considering a full-scale campaign or upgrading to a paid plan.

  • You need to verify your phone number before you can send.

Why are there limits for new users?

The primary reason for these restrictions is IP and Domain Reputation management. If a new, unverified account were to immediately send a large volume of mail to external addresses, it could trigger spam filters.

By limiting the daily sending volume at the start, we allow you to perform all necessary tests while we verify that the account is being used according to our Terms of Service. This protects our infrastructure and, ultimately, your future deliverability rates.

How to lift sending restrictions

To send emails beyond the daily 100-message cap and manage more than 1000 contacts, you need to transition from the Free Plan phase to a paid subscription.

Once a subscription is active:

  1. You will be able to send to any verified recipient list.

  2. Paid plans have no daily sending limit. You can send up to the monthly email limit of your plan.

  3. You gain access to the full power of our transactional and marketing delivery systems.

You can find detailed information about our pricing plans below:

If you have any technical issues during your testing phase or need help configuring your domain, please contact our Support Team. For more information on our available tiers, visit our pricing page.

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