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How to use Subaccounts
How to use Subaccounts

Elastic Email allows to create and use unlimited number of subaccounts. It makes it is easy to provide each customer with his own account

Support Team avatar
Written by Support Team
Updated this week

Note! This feature is available for Marketing PRO and Email API PRO only.

Main vs Sub

Your Main Account is the first account you created under Elastic Email. Subaccounts are created from within the Main Account.
If you want to:

  • improve your customer domain/email management,

  • separate your mail by sender domain or contact lists

  • separate marketing content from transactional mailings.

    Subaccounts are the perfect choice for all these tasks. It is an effective tool that allows you to manage your and your customers' mail in an organized and transparent way.

How To Add A Subaccount

Let's start from choosing the Subaccounts tab, located in Account Options of your dashboard

Please, use the option from the upper right corner to Add Subaccount


You can setup the features of your future subaccount in the resulting popup. Choose its unique login and password, along with all listed permissions, controlled by your main account:

Subaccount Features

A subaccount has almost all the same features as the Main Account, but there are some  significant details that should be considered:

  • It cannot purchase credit.

  • It cannot purchase Private IPs

  • It uses up two email credits when sending attachments - one for the email itself and  one for the email's attachment

  • It cannot invite account users.

  • It can inherit the Main Account's verified sender domains or verify its own.

  • It's usage and costs are displayed only on the Main Account.

  • The Main Account can limit the number of emails per month for any subaccount.

  • Subaccounts allow you to separate email and accesses, but credit purchasing and reporting are all under the Main Account.

  • Its credits need to be purchased on the Main Account.

  • Emails sent by subaccounts count towards the Total Emails Sent by the Main Account.

Note! Email Verification Service is not available for subaccounts

Setting Subaccount Usage Limits

When editing the subaccount, you can setup various options.


Here is a brief description of each of the options:

Max contacts - sets a limit of contacts allowed
Max email size in MB - sets a limit of the email's size.
Monthly refill credits - sets a specific amount of email credits to be assigned each month.
Daily send limit - sets a limit of emails allowed to be sent per day.
Allow two-factor authentication - enables additional security measures (see more here).

Adding credits to Subaccounts

Credits are used to limit the number of emails that can be sent from subaccount.
To enable adding credits, please go to the subaccounts screen, select "edit" at the chosen subaccount and then check "Subaccount requires email credits" option. When it's done, the new option "manage email credits" should appear in each subaccount menu. This way you will be able to add a specific amount of credits to the chosen subaccount.

Please note that manually added email credits are always taken into account when the "Monthly credit refill" takes place. When manually added credits are still on your subaccount, the automatic refill will be adequately lower to account for it.

Assigning Private IPs

Another great feature is the ability to assign subaccounts directly to one of your Private IP Pools. All you need to do, is:

  1. Create a private IP pool in your Settings>Private IPs screen

  2. Enter the "Edit" screen of your subaccount, and select the private IP pool you have just created under the "IP Pools" section.

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