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Written by Support Team

Your open and click rates

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Written by Support Team. Updated over a week ago

Audience insights (old dashboard)

Learn more about your recipients. Knowing what devices do they use to interact with you may help with improving your marketing strategy
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Written by Support Team. Updated over a week ago

How to export email logs

Learn how to download email log data from your Elastic Email account
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Written by Support Team. Updated over a week ago

How to find full message headers

Find out how you can easily obtain full message headers from most popular mail services.
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Written by Support Team. Updated over a week ago

How to reduce email bounce rate

Effective ways to reduce your bounce rate and experience more sending success.
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Written by Support Team. Updated over a week ago

What are the feedback loops

Feedback loops allow us to know who is complaining about your email.
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Written by Support Team. Updated over a week ago

What are abuse reports

Abuse Reports: What are they and how to avoid them.
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Written by Support Team. Updated over a week ago

What is throttling

The term "throttling" means that the email delivery rate is intentionally being slowed down.
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Written by Support Team. Updated over a week ago

What are the bounce error categories and filters

Learn about all statuses that can be generated by your bounced emails.
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Written by Support Team. Updated over a week ago

What is the complaints threshold

Elastic Email enforces the acceptable industry standard for complaints.
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Written by Support Team. Updated over a week ago

How to search email logs

The search tool in your email logs will return all of the emails for a specific email address.
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Written by Support Team. Updated over a week ago

How to find a MessageID

Elastic Email uses MessageID as a way to uniquely identify emails.
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Written by Support Team. Updated over a week ago

What is email delivery status

Each email sent through your Elastic Email account is considered unique. Each unique email will only ever be in one status at any time.
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Written by Support Team. Updated over a week ago