Add-On required to be purchased.

Customers paying $7/day or more for Pay as you go plans or $199/month or more for Unlimited plans

Additional users cost $4/day for Pay as you go plans and $100/month for Unlimited plans.

Intercom will route customers that have SupportCost > 6 or have the TAG "PremiumSupport" to the Premium Support Inbox

Highest priority with immediate response times.

Real-time chat conversations to their in-app messenger.

Intercom will route customers that have Last30DaysCost >=$500 or have the TAG "PriorityA" to the PriorityA Inbox.

These customers are not necessarily paying for support, but they are spending $500 or more in the last 30 days we prioritize them over customers spending less money or not spending any money.

Intercom will route customers that have Last30DaysCost >=$100 and < $500 or have the TAG "PriorityB" to the PriorityB Inbox.

These customers are not necessarily paying for support, but they are spending $100 or more in the last 30 days we prioritize them over customers spending less money or not spending any money.

Add-On required to be purchased.

Customers paying $1/day or more for Pay as you go plans prior to 2018 Plans.

Customers on either 2018 Pro plan receive this support level automatically.

Intercom will route customers that have SupportCost > 0 or have the TAG "PrioritySupport" to the Priority Support Inbox.

In-App messenger but no expectation of real-time chat

TBD - we want to know about customers that are < 7 days old for example as we want to prioritize them to ensure we give the best service possible to on-board them.

A very quick response is to show our new customers that have signed up with us our great support and try to convert them into paying customers.

We expect to be contacted (via this channel) by our potential future clients, therefore, it is essential for us to make a really good first impression.

Very quick response to encourage our potential clients to create EE accounts and answer questions regarding our platform

Intercom routes customers who fill out forms on the sales page of our website or email sales@elasticemail.com.

Very quick response to help customers and assign to the appropriate person if the volume is > 1,000,000/month

Intercom's default routing if no other priority routing exists.  When you look up accounts from this Inbox in Elastic Email, make sure you check the Last30DaysCost field to see if they should be tagged as one of our priority support customers.

The last priority and the communication is strictly email unless Intercom was not able to match the email address to an account in which we need to manually add a tag (in a client's panel) to help future communications.