Adding a payment method and reviewing your plan
The space to manage your payment method is at the bottom of your billing screen:
Here you can register either a credit card or a working PayPal account. In case of credit cards, we accept Visa, Mastercard and American Express.
After registering a payment method, it will remain on your account until you decide to disconnect it yourself.
This main Billing screen also contains the summary of your pricing plan and it's cost. When you're already on a paid plan, it allows you to upgrade instantly.
Purchasing a plan
As soon as you have your billing method registered, you will be able to purchase one of our paid plans. If you are not decided yet on which one to choose, please consult our pricing pages or the Pricing Plans Comparison Article.
In this example purchase flow we will focus on the Marketing plan only as the flow for Email API is similar. In order to purchase, click your account name and choose "Upgrade" in the resulting item list.
This will bring you directly to your Billing screen. On this screen all of your plan details can be found, so be sure to revisit it after the purchase if you ever need to review your new plan in detail. To go ahead with the purchase, choose "Change plan".
On this screen you will also be able to decide between Marketing and Marketing PRO options. A breakdown of features available on both plans is there, alongside a slider that represents the contact limit you prefer.
Note: For Email API plans the process looks the same, except there is no contact limit slider.
Plan details
This screen summarizes your pricing plan. It contains the following:
Plan price
Plan renewal date
Your chosen contact limit
Auto increase contact limit option - if enabled, Elastic Email will automatically upgrade your Marketing plan contact limit if you exceed the current limit to ensure seamless functionality
Email limit - mostly relevant for Email API plans
Verification limit - the limit your plan allows for usage of our Email Verification Service
On the bottom of the screen there is also a visual representation of the contact limit and verification limit usage
Upgrading your plan
In order to upgrade your plan, you should once again navigate to the "Change plan" button. In the next screen you will be able to increase your contact limit. The additional upgrade option is the ability to choose the PRO version of your plan, once again with a short summary of differences between the two packages.
Note: For Email API plans the process looks the same, except there is no contact limit slider.
Downgrading your plan
The same screen allows you to downgrade your plan if applicable. You can choose to downgrade from Unlimited PRO to Unlimited. Additionally, you can move the contact limit slider left in order to lower your contact limit. Please note that in order to do so, you will have to make sure that the current contact count on your account does not exceed the newly chosen lower limit.
Note: that the ability to downgrade your Marketing plan is available only during the last two days of your subscription period. This limit does not apply to Email API plans.
Changing your plan type
It's possible to change your plan type between Marketing and Email API, but only as long as you are still on the non-purchased version of the plan. In order to switch between plans:
1) Navigate to your "Account" section
2) Choose "Profile"
3) At the bottom of the Profile screen you will see the name of your current plan and the button allowing you to change it. Click "Change product"
4) You will be immediately switched from Email Marketing to Email API or the other way around - depending on your current plan version.
Add-ons
As long as you are on a paid plan, you can review, manage and purchase new add-ons depending on your needs.
Our add-ons include:
Priority Support
Premium Support
Private IPs.