Adding a payment method and reviewing your plan
The space to manage your payment method is at the bottom of your billing screen:
Here you can register either a credit card or a working PayPal account. In case of credit cards, we accept Visa, Mastercard and American Express.
After registering a payment method, it will remain on your account until you decide to disconnect it yourself.
This main Billing screen also contains the summary of your pricing plan and it's cost. When you're already on a paid plan, it allows you to upgrade instantly.
Purchasing a plan
As soon as you have your billing method registered, you will be able to purchase one of our paid plans. If you are not decided yet on which one to choose, please consult our pricing pages or the Pricing Plans Comparison Article.
In this example purchase flow we will focus on the Email Marketing plan only as the flow for Email API is similar. In order to purchase, click your account name and choose "Upgrade" in the resulting item list.
This will bring you directly to your Billing screen. On this screen all of your plan details can be found, so be sure to revisit it after the purchase if you ever need to review your new plan in detail. To go ahead with the purchase, choose "Change plan".
On this screen you will be able to choose your desired Email Marketing plan. A breakdown of features is available, alongside a slider that represents the email volume you prefer.
Note: For Email API plans, the process is similar, allowing you to select your desired email volume.
Plan details
This screen summarizes your pricing plan. It contains the following:
Plan price.
Plan renewal date.
Email limit - The core limit of your plan, relevant for both Email Marketing and Email API plans.
Contact limit - For Email Marketing plans, this will show the generous default limit of 1,000,000 contacts.
Auto increase contact limit option - if enabled, Elastic Email will automatically upgrade your plan's email volume limit if you exceed the current limit to ensure seamless functionality.
Verification limit - the limit your plan allows for usage of our Email Verification Service.
On the bottom of the screen there is also a visual representation of the email limit and verification limit usage.
Upgrading your plan
In order to upgrade your plan, you should once again navigate to the "Change plan" button. In the next screen you will be able to increase your email volume limit by moving the slider.
Note: For Email API plans the process looks the same, except there is no contact limit slider.
Downgrading your plan
The same screen allows you to downgrade your plan if applicable. You can move the email volume limit slider left in order to lower your plan's sending capacity. Please note that in order to do so, you will have to make sure that your current email sending volume does not exceed the newly chosen lower limit.
Note: The ability to downgrade your Email Marketing and Email API plan is available only during the last two days of your subscription period.
Changing your plan type
It's possible to change your plan type between Email Marketing and Email API, but only as long as you are still on the non-purchased version of the plan. In order to switch between plans:
1) Navigate to your "Account" section.
2) Choose "Profile".
3) At the bottom of the Profile screen you will see the name of your current plan and the button allowing you to change it. Click "Change product".
4) You will be immediately switched from Email Marketing to Email API or the other way around - depending on your current plan version..
Add-ons
As long as you are on a paid plan, you can review, manage and purchase new add-ons depending on your needs.
Our add-ons include:
Priority Support.
Premium Support.
Private IPs.